Exchange Email

The state of Arkansas Enterprise Exchange e-mail package includes e-mail access, calendaring, anti-spam and anti-virus technology, as well as all the rich features associated with a Microsoft Exchange environment. This highly available service provides customers with quality email service at a competitive price, supported by experienced and professional personnel focused on customer service and satisfaction.

The State of Arkansas Exchange E-Mail offering includes:

  • Microsoft Exchange 2010 Environment
  • 200MB of e-mail storage per user (see your account rep for additional storage needs)
  • Global address list
  • Outlook Anywhere - For remote connections, Outlook offers Outlook Anywhere, an alternative to VPN connections that allows you to use Outlook just as you normally do at your organization, without the need for any special connections or hardware, such as smart cards and security tokens.
  • New & Improved Outlook Web Access
  • Outbound Compliance Capabilities
  • Advanced IronMail SPAM and Anti-Virus protection with custom filtering available
  • Highly available configuration to help maintain uninterrupted access to email
  • Disaster recovery/availability protection
  • Mobile device support through Microsoft Exchange ActiveSync

Add-on services include:

  • Blackberry Enterprise Server synchronization
  • Larger e-mail attachment size
  • Additional e-mail storage per user

This service is available to customers 24 x 7, excluding planned outages, maintenance windows, and unavoidable events. Maintenance windows are used only when needed for scheduled changes that have been implemented through the DIS Change Management Process. In addition to the Standard DIS Maintenance Windows, site-specific and service-specific changes may be coordinated with customers at non-standard times. Standard Maintenance Windows are defined as:

  • 6:00 a.m. to 12:00 p.m. each Sunday